Refund and Return Policy
1. General Policy
At Asciende.pro, we provide services designed to improve your performance. Please review our refund policy before purchasing.
2. Right of Withdrawal (14-day Period)
According to EU regulations, you have the right to withdraw from your contract within 14 days without providing any reason, except for cases where services have already been fully performed. If you purchased a subscription or consultation service, you can cancel within the first 14 days to receive a full refund, provided the service has not been fully accessed or used.
- Important: If you start using the service (e.g., accessing training plans or consulting), your right to withdraw is void if you have explicitly agreed to this in advance and been informed that you will lose your right to withdraw after accessing the service.
3. Subscription Services (Non-refundable after use)
For subscription services (monthly or yearly), no refunds will be provided after the service has been accessed or used. However, you can cancel your subscription at any time to prevent future charges.
4. Refund Process
To request a refund, please contact us at info@asciende.pro within 14 days of the service or purchase date. Include:
- Your order number.
- A brief explanation of the reason for your request.
- If applicable, a statement confirming you haven’t used the service.
5. Non-refundable Services
Services such as digital content (training plans, nutritional guides) are non-refundable once accessed.
6. Changes to the Policy
We reserve the right to modify this policy at any time, with changes communicated via email or updates on the website.